About waitlists.org
Democratizing queue management with free, accessible tools that work for everyone.
Our Mission
waitlists.org exists to solve a simple but universal problem: managing crowds and queues efficiently without breaking the bank. We believe that every business, regardless of size or budget, deserves access to professional-grade queue management tools.
Our mission is to provide completely free, browser-based queue management solutions that work instantly, require no downloads, and help businesses deliver better customer experiences.
Why We Started
After witnessing countless small businesses struggle with expensive queue management software or resort to pen-and-paper systems, we knew there had to be a better way. Traditional solutions often come with:
- High monthly subscription costs ($50-$300+ per month)
- Complex setup requirements and training needs
- App store dependencies and device compatibility issues
- Feature limitations unless you pay for premium tiers
- Poor offline capabilities when internet fails
We set out to eliminate these barriers by building tools that are free, simple, and work everywhere.
Our Approach
We focus on three core principles that guide everything we build:
Accessibility First
No downloads, no subscriptions, no barriers. Our tools work in any web browser on any device.
Offline Reliability
Internet outages shouldn't stop your business. Our tools work offline and sync when connection returns.
Professional Quality
Free doesn't mean amateur. We build tools that rival expensive enterprise solutions.
Regional Focus
We understand the unique needs of businesses in Boston, New York, and Connecticut markets.
Our Tools
We've developed a comprehensive suite of queue management solutions:
WaitlistApp.org
Our flagship waitlist management tool designed for restaurants, salons, medical offices, and service businesses. Features include digital queue management, estimated wait times, and upcoming SMS notifications.
Digital Tally Counter
Professional-grade counting tool perfect for events, retail, security checkpoints, and inventory management. Supports multiple simultaneous counters with data export capabilities.
NoWaitn Platform
Enterprise-grade crowd management system for large venues and complex scenarios, with optional professional staffing services across the Northeast.
Professional Services
Beyond software tools, we recognize that some events and venues need hands-on support. Through our NoWaitn platform, we provide professional event staffing services including:
- Event Security & Crowd Control: Licensed security personnel for events of all sizes
- Catering & Hospitality Staff: Professional servers, managers, and coordinators
- Queue Management Consulting: Custom solutions for complex venue layouts
We currently serve the Greater Boston area, New York City, Connecticut, and surrounding regions.
Impact & Growth
Businesses Served
Customers Managed
Subscription Fees
Uptime
Since launching, we've helped thousands of businesses improve their customer experience while saving money on expensive queue management solutions. Our tools have processed over one million customer interactions across restaurants, events, retail stores, and service businesses.
Our Team
We're a small but passionate team with backgrounds in hospitality, technology, and customer experience design.
Engineering Team
Full-stack developers focused on performance, accessibility, and offline-first architecture.
Hospitality Experts
Former restaurant managers and event coordinators who understand real-world queue challenges.
Regional Partners
Professional event staff and security personnel across Boston, NYC, and Connecticut.
Looking Forward
We're continuously improving our tools based on user feedback and industry trends. Upcoming features include:
- SMS notification system for customers
- Advanced analytics and reporting
- Integration with popular POS systems
- Multi-language support
- Enhanced offline capabilities
Most importantly, we remain committed to keeping our core tools completely free forever.
Get Started Today
Ready to improve your queue management? Our tools are ready to use right now:
Need professional event staffing? Learn more about our professional services in the Northeast region.